Terms
These terms describe the rules for using ArabyCRM. They are written for small teams and workspace owners so the practical points are easy to find.
Last updated: June 10, 2026
By creating an ArabyCRM workspace or signing in, you agree to these terms on behalf of yourself and the team you administer. If you do not agree, do not create or use a workspace. "ArabyCRM", "we", "us", and "our" refer to the service operated by the ArabyCRM team. "You" and "workspace owner" refer to the person or organisation that registered the workspace. "Authorised users" are people you invite into your workspace.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) and have authority to bind the organisation that uses the workspace. ArabyCRM is built for business use; consumer or personal use is allowed only to the extent it does not violate these terms or the acceptable-use rules.
Workspace owners are responsible for keeping credentials confidential, enabling multi-factor authentication where available, reviewing team roles, and removing former teammates promptly. Notify us at info@arabycrm.com (or security@arabycrm.com once that alias is provisioned) if you suspect any unauthorised access. We will not be liable for losses caused by a credential, device, or session you failed to revoke after a known compromise.
Subscription tiers, included limits, free trials, and prices are shown in-product before you upgrade. Subscriptions renew on the cadence you selected (monthly or yearly) until cancelled. You can downgrade or cancel from billing settings; the change takes effect at the end of the current billing period. Payments are processed by PayPal. We do not refund fees already paid except where required by law or where we materially fail to deliver the service for an extended period; write to info@arabycrm.com if you believe a refund is warranted.
You keep all rights to the data your team adds to ArabyCRM ("Customer Data"). You grant us a limited licence to host, process, transmit, back up, and display that data only as needed to operate the service for you, provide support, prevent abuse, and improve reliability. We never sell Customer Data, and we do not use it to train third-party AI models. Workspace exports of structured data are available from settings; contact us for assistance with bulk exports.
You agree not to use ArabyCRM to (a) violate any law, (b) store or transmit unlawful, defamatory, or infringing content, (c) send unsolicited bulk messages or spam, (d) attempt to bypass tenant boundaries, security controls, or rate limits, (e) probe, scan, or load-test the service without our written permission, or (f) build a competing service by copying the user-facing UI or content. We may suspend access without notice to stop ongoing abuse or to comply with a binding legal order.
ArabyCRM is currently delivered on a best-effort basis and we do not commit to a contractual uptime SLA on any tier today. We target at least 99% monthly availability and publish operational incidents through email and in-app banners. Scheduled maintenance is announced in advance where practical. We may add, modify, or remove product features. When a change materially affects active customers, we aim to provide reasonable advance notice through the app, email, or both.
ArabyCRM relies on third-party infrastructure, payment, email, and authentication providers (collectively, "subprocessors"). A current list is published at /subprocessors and is updated as the supplier mix changes. By using ArabyCRM you authorise us to share the minimum data those subprocessors need to provide their portion of the service. We remain accountable for their handling of your data under our contracts with them.
The ArabyCRM software, UI, brand, and documentation belong to ArabyCRM and are protected by intellectual-property laws. You may use the service under these terms; you receive no other rights. Feedback you send us is non-confidential and we may use it to improve the service without obligation.
We may suspend or terminate access if you materially breach these terms, if your payment fails after a grace period, if your usage threatens the security of the platform or other tenants, or if we are legally required to do so. You may stop using the service and delete your workspace at any time. Upon termination, we keep operational backups for a limited window (see the Privacy Policy retention section) and then delete Customer Data on the schedule documented there.
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, special, consequential, or exemplary damages, lost profits, or lost data. Our total aggregate liability arising out of or relating to the service in any 12-month period is limited to the fees you paid us during that period (or USD 100 if you used a free plan).
These terms are governed by the laws of the United Arab Emirates without regard to conflict-of-laws rules. The Dubai courts (and, where applicable, the DIFC courts) will have exclusive jurisdiction over any dispute that cannot be resolved through good-faith discussion. Nothing in this section limits any non-waivable consumer protection rights you have under the law of your country of residence.
We may update these terms when the product, regulation, or our subprocessors change. The "last updated" date at the top of the page reflects the most recent revision. Material changes are announced in-app or by email at least 14 days before they take effect; continuing to use the service after the change means you accept the new terms.
Questions about these terms? Write to info@arabycrm.com. We aim to reply within two business days for general questions and faster for billing or security-related items.