Subprocessors

Subprocessors

ArabyCRM uses a short list of trusted providers to run the service. This page is updated when the supplier mix changes.

Last updated: October 28, 2026

Microsoft Azure (AKS + App)

Purpose
Application hosting, container orchestration, ingress, secrets, monitoring.
Processing region
West Europe
Data categories
All workspace traffic and Customer Data in flight; logs and metrics in operational telemetry.

Microsoft Azure (Managed PostgreSQL)

Purpose
Primary database for accounts, workspaces, CRM records, and audit history.
Processing region
West Europe
Data categories
Account data, workspace settings, Customer Data, audit logs, billing metadata.

Cloudflare R2

Purpose
File Vault object storage for invoices, attachments, signed documents, and branding assets.
Processing region
EU buckets where available; global edge
Data categories
File uploads, generated PDFs, branding assets.

PayPal

Purpose
Subscription plan checkout, recurring billing, webhook delivery, refunds.
Processing region
Global (PayPal-owned infrastructure)
Data categories
Billing email, plan and subscription state, transaction amount, masked payment-instrument identifiers (no full card numbers).

Microsoft 365 SMTP

Purpose
Outbound transactional email (account, billing, security, reminders, invoices, document signing).
Processing region
Microsoft EU data centers
Data categories
Recipient address, subject, message body, attachments you choose to send.

Google (OAuth)

Purpose
Optional social sign-in identity verification.
Processing region
Global (Google-owned infrastructure)
Data categories
Email address and basic profile returned by Google when you choose to sign in with Google.

GitHub (OAuth)

Purpose
Optional social sign-in identity verification.
Processing region
Global (GitHub-owned infrastructure)
Data categories
Email address and basic profile returned by GitHub when you choose to sign in with GitHub.

Google Firebase Cloud Messaging

Purpose
Delivers push notifications to the Android and iOS apps.
Processing region
Global (Google-owned infrastructure)
Data categories
The device push token and the notification title and text, which can contain a record title such as an invoice number. The data sent with a push holds record ids only.

OpenAI

Purpose
Powers the optional AI assistant and AI writing help.
Processing region
United States (OpenAI-operated infrastructure)
Data categories
What you type into the assistant and the workspace records it reads to answer (for example client, invoice and task details). Used only to produce your reply.

Google Analytics

Purpose
Optional website analytics on the public pages, only after a visitor accepts analytics cookies.
Processing region
United States and other Google locations
Data categories
Page views, the page address and title, approximate location, browser and device type, and a random cookie identifier. No account, workspace or customer data. Advertising features and Google signals are off; data is kept for 14 months.

Google Play (Billing)

Purpose
Checkout and recurring billing for plans bought in the Android app, including renewals, cancellations, refunds and payment notifications.
Processing region
Global (Google-owned infrastructure)
Data categories
The order number and purchase token, plan and subscription state, renewal and expiry dates, and an opaque account identifier we pass when you buy. Google Play handles your payment method; we never see card numbers or your Google account details.

Notes

  • We do not use advertising subprocessors and load no marketing pixels. Google Analytics runs on the public pages only for visitors who accept analytics cookies, with advertising features and Google signals off.
  • Tenants on paid plans can connect their own SMTP sender. In that case the tenant's chosen provider is the subprocessor for those messages, not Microsoft 365.
  • Standard Contractual Clauses (SCCs) and equivalent UK transfer mechanisms are in place with each provider where required by the GDPR or UK GDPR.